Refund Policy
This policy covers refunds for Nova's paid Professional subscription, billed monthly via Paystack. See our Pricing page for current plan details.
1. Cancelling your subscription
You can cancel your Professional subscription at any time from your workspace's Settings tab. Cancellation stops future billing; your workspace remains on Professional until the end of the billing period you've already paid for, then reverts to Starter.
2. Partial-period refunds
Because Professional is billed monthly and can be cancelled at any time, we don't provide refunds for the unused portion of a billing period, except where required by South African consumer protection law.
3. Duplicate or incorrect charges
If you're charged twice for the same billing period, or believe you were billed in error, email admin@prolatemeteors.com with your account email and the transaction date. We investigate every billing report and refund confirmed duplicate or erroneous charges.
4. How refunds are paid
Approved refunds are issued back to the original payment method via Paystack. Processing times depend on your bank or card issuer.
5. Contact
Billing questions? Email admin@prolatemeteors.com or use our Contact page.